Customer Service at its Best

Customers are the heart and soul of any business to succeed, they lay the foundations for growth for any business to develop. Retaining customers, building solid relationships and driving attraction to getting new customers is key in a competitive business environment. Customer service at its best determines integrity, loyalty and consistency. This highly valued workshop is essential for any business to succeed, develop and grow their new and existing customers to being long-time supporters of the company. This workshop will align your business goal and values to determine customer service at its best.

Learning Objectives 

By the end of the workshop participants will be able to:

• Know the importance of great customer service
• Signpost and understand the customer situation better
• Know the customer journey and what is needed for improvement
• Acquire practical techniques to providing a great service experience
• Create a positive first impression 
• Have acquired emotional intelligence in providing great service
• Handle difficult conversations and paraphrase to give great service
• Set goals and have an action plan to implement great service

Pre-course preparation

• Participants to complete a pre-course questionnaire outlining their strengths and weaknesses, prior training and what they would like to get out of the course.

For a full programme outline and schedule, get in touch at: info@gainitiative.co.uk

Call +44 (0)208 004 9374